Customer Review of Conservatory Furniture Delivery
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Markus Moravek
Email: (removed for privacy)
Tel: (removed for privacy)
To the management
Dear Sir or Madam,
I just ordered a conservatory suite through you, which I received on Friday, and wanted to give you a quick feedback:
I am very happy with the sofa suite I received on Friday - it looks great in my conservatory - but why I really write is to give my strongest positive feedback for your delivery guy, Chris (I don't know his last name).
What happened: After we found out that the sofa suite would not fit through either of my two front entrance doors - by just 1-2 inches (I clearly neglected to measure before ordering) - he volunteered to help me get both sofa suites to a boat company close to where I live and have them transported to my house on a boat, so we could bring them into my conservatory through the much wider conservatory doors, which were only accessible from the river side. As I was his last customer, and this was far beyond what anyone could ask of a delivery guy, he could have just say no, but he did not hesitate for a second and was even on the boat with me to make sure they arrive safely at my place. The story is too amazing to believe, so I took a few pictures. If Chris has not shown them to you yet, I'll be happy to email them to you. I am sure this would make for a great marketing campaign!
Chris seems to be of the very rare "put customer first" breed. He absolutely deserves a salary increase in my eyes, and I gave him a generous tip too, not just for the time and effort it took him, but for the very rare, and very friendly "can do" attitude that was just refreshing.
Again, many thanks for this nice sofa suite, I will certainly recommend your company whenever someone needs conservatory or garden furniture.
Best wishes
Markus Moravek
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